Exchange of Items
Customers can Refund or exchange the damaged item/s (apart from sale item/s). To reiterate, all sale items are old stocks/ styles and are non-refundable. Kindly manage your expectations when buying sale items. As stated on the descriptions, some of our sunglasses are very delicate and may have minor flaws. Kindly choose a non-sale item or items at a regular price if you wish to have a better quality or updated styles. Some of our designs are customized and handmade which means it is normal to see minimal flaws on lens.
Time & Limit: It can only be exchanged within 4 days of receipt date for an exchange of that item. Any lateness will not be entertained and item/s will be returned back to the customers. (Lateness in Returning Item/s will be explained further).
In all cases, the items returned must be in their original condition, UNWORN and without scratches, with the original packaging. The goods will be inspected once received.
The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging.
Modernò Official will not be responsible on missing parcel / lateness / return back due to third party delivery partner.Â
ALL REFUNDED ITEMS MUST BE RETURNED IN FULL PACKAGING.
You may change to different product with same value, lesser or higher. You can exchange to higher value but you need to Top up.
Shipping cost have to be shouldered by you in and out. ALL REFUNDED ITEMS MUST BE RETURNED IN FULL PACKAGING.
You can only choose to use our rider for getting the packages in. By the time the package have reached us it will be carefully inspected.
Exchange request may either be approved or rejected. Exchange of items will start once the inspection has been done and the request for exchange has been approved.
Once the item has been approved, you will receive an update from via IG DM/ E-mail about the new item. Do inform us of the item you wish to exchange it with.
Lateness in Returning Items
10% of the item(s) price will be charged if it is returned to us for more that 5 days after receiving it.
Under the rare occasion that the customer failed to return the item within the stipulated time, a valid reason must be provided.
Repeated Returns
We offer a flexible return & exchange policy to make your online shopping experience a pleasant one. We do monitor the number of returns made by our customers, and continued returns will be flagged and potentially lead to the suspension of your requests and orders in the succeeding days.
Kindly send your for a Return & Exchange request on info.modernoofficial@gmail.com
Please follow this format:
Subject: Return/Exchange Request
Body:
Buyer’s name:
Order #:
Receipt date:
Return or Exchange:
Reason: